BoxCrypt 1.2.0.2 crashes on Win7 x64

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Started 3 months ago by gReg0r
Latest reply from Robert

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gReg0r
Member

Hi there,
I just purchased your Unlimited Business version and can't get it to run properly on Windows.
After the installing the program it crashed at the finish line (the screen with the barcode) and since then i can't start the program :( - no drive is created and files aren't encrypted ...

Please Help me to fix this Issue!

Here are the error reports from windows (in German):

.Net Runtime:

Anwendung: BoxCryptor.exe<br />
Frameworkversion: v4.0.30319<br />
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.<br />
Ausnahmeinformationen: System.NullReferenceException<br />
Stapel:<br />
   bei BoxCryptor.Volume.doMount()<br />
   bei System.Threading.ThreadHelper.ThreadStart_Context(System.Object)<br />
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)<br />
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)<br />
   bei System.Threading.ThreadHelper.ThreadStart()

Application Error:

Name der fehlerhaften Anwendung: BoxCryptor.exe, Version: 1.2.0.2, Zeitstempel: 0x4f326f6b<br />
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000<br />
Ausnahmecode: 0xc0000005<br />
Fehleroffset: 0x003f6a69<br />
ID des fehlerhaften Prozesses: 0x20b8<br />
Startzeit der fehlerhaften Anwendung: 0x01cced7e26fa699d<br />
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\BoxCryptor\BoxCryptor.exe<br />
Pfad des fehlerhaften Moduls: unknown<br />
Berichtskennung: 65bce508-5971-11e1-a998-485b3900021b

Crashreport:

Version=1<br />
EventType=CLR20r3<br />
EventTime=129739615381140279<br />
ReportType=2<br />
Consent=1<br />
UploadTime=129739615381780316<br />
ReportIdentifier=65bce509-5971-11e1-a998-485b3900021b<br />
IntegratorReportIdentifier=65bce508-5971-11e1-a998-485b3900021b<br />
WOW64=1<br />
Response.BucketId=2760564663<br />
Response.BucketTable=5<br />
Response.type=4<br />
Sig[0].Name=Problemsignatur 01<br />
Sig[0].Value=boxcryptor.exe<br />
Sig[1].Name=Problemsignatur 02<br />
Sig[1].Value=1.2.0.2<br />
Sig[2].Name=Problemsignatur 03<br />
Sig[2].Value=4f326f6b<br />
Sig[3].Name=Problemsignatur 04<br />
Sig[3].Value=BoxCryptor<br />
Sig[4].Name=Problemsignatur 05<br />
Sig[4].Value=1.2.0.2<br />
Sig[5].Name=Problemsignatur 06<br />
Sig[5].Value=4f326f6b<br />
Sig[6].Name=Problemsignatur 07<br />
Sig[6].Value=9d<br />
Sig[7].Name=Problemsignatur 08<br />
Sig[7].Value=466<br />
Sig[8].Name=Problemsignatur 09<br />
Sig[8].Value=System.NullReferenceException<br />
DynamicSig[1].Name=Betriebsystemversion<br />
DynamicSig[1].Value=6.1.7601.2.1.0.256.48<br />
DynamicSig[2].Name=Gebietsschema-ID<br />
DynamicSig[2].Value=1031<br />
DynamicSig[22].Name=Zusatzinformation 1<br />
DynamicSig[22].Value=0a9e<br />
DynamicSig[23].Name=Zusatzinformation 2<br />
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789<br />
DynamicSig[24].Name=Zusatzinformation 3<br />
DynamicSig[24].Value=0a9e<br />
DynamicSig[25].Name=Zusatzinformation 4<br />
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789<br />
UI[2]=C:\Program Files (x86)\BoxCryptor\BoxCryptor.exe<br />
UI[3]=BoxCryptor funktioniert nicht mehr<br />
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.<br />
UI[5]=Online nach einer Lösung suchen und das Programm schließen<br />
UI[6]=Später online nach einer Lösung suchen und das Programm schließen<br />
UI[7]=Programm schließen<br />
LoadedModule[0]=C:\Program Files (x86)\BoxCryptor\BoxCryptor.exe<br />
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll<br />
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL<br />
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll<br />
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll<br />
LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll<br />
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll<br />
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll<br />
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll<br />
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll<br />
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll<br />
LoadedModule[11]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll<br />
LoadedModule[12]=C:\Windows\syswow64\SHLWAPI.dll<br />
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll<br />
LoadedModule[14]=C:\Windows\syswow64\USER32.dll<br />
LoadedModule[15]=C:\Windows\syswow64\LPK.dll<br />
LoadedModule[16]=C:\Windows\syswow64\USP10.dll<br />
LoadedModule[17]=C:\Windows\system32\IMM32.DLL<br />
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll<br />
LoadedModule[19]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll<br />
LoadedModule[20]=C:\Windows\system32\MSVCR100_CLR0400.dll<br />
LoadedModule[21]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\a774bd593b8420bae4a8cf1d46af3ba2\mscorlib.ni.dll<br />
LoadedModule[22]=C:\Windows\syswow64\ole32.dll<br />
LoadedModule[23]=C:\Windows\system32\uxtheme.dll<br />
LoadedModule[24]=C:\Program Files (x86)\DisplayFusion\Hooks\AppHookx86_79FF70E7-8467-48C8-A24E-43CBB50E519D.dll<br />
LoadedModule[25]=C:\Windows\syswow64\PSAPI.DLL<br />
LoadedModule[26]=C:\Windows\system32\WINMM.dll<br />
LoadedModule[27]=C:\Program Files (x86)\TeamViewer\Version7\tv_w32.dll<br />
LoadedModule[28]=C:\Windows\system32\CRTDLL.dll<br />
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll<br />
LoadedModule[30]=C:\Windows\syswow64\SHELL32.dll<br />
LoadedModule[31]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll<br />
LoadedModule[32]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll<br />
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\9c4788acc8f93c33214865395cee2e1c\System.ni.dll<br />
LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\9d5b252266a6084a611b2be84fac9e1c\System.Drawing.ni.dll<br />
LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\edfa0f31cc4950e16011ecb549f553f7\System.Windows.Forms.ni.dll<br />
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll<br />
LoadedModule[37]=C:\Windows\system32\rsaenh.dll<br />
LoadedModule[38]=C:\Windows\system32\RpcRtRemote.dll<br />
LoadedModule[39]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\1702c5e18cdd96c022d87c38561f19c9\System.Configuration.ni.dll<br />
LoadedModule[40]=C:\Windows\syswow64\urlmon.dll<br />
LoadedModule[41]=C:\Windows\syswow64\OLEAUT32.dll<br />
LoadedModule[42]=C:\Windows\syswow64\iertutil.dll<br />
LoadedModule[43]=C:\Windows\syswow64\WININET.dll<br />
LoadedModule[44]=C:\Windows\syswow64\Normaliz.dll<br />
LoadedModule[45]=C:\Windows\system32\Secur32.dll<br />
LoadedModule[46]=C:\Windows\system32\shfolder.dll<br />
LoadedModule[47]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\a588133985ef7510d4cc8cc7924f8ec3\System.Xml.ni.dll<br />
LoadedModule[48]=C:\Windows\system32\dwmapi.dll<br />
LoadedModule[49]=C:\Windows\system32\bcrypt.dll<br />
LoadedModule[50]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Security\f7ddf9585d0b4b46437dc07b50955b64\System.Security.ni.dll<br />
LoadedModule[51]=C:\Windows\syswow64\crypt32.dll<br />
LoadedModule[52]=C:\Windows\syswow64\MSASN1.dll<br />
LoadedModule[53]=C:\Windows\system32\apphelp.dll<br />
LoadedModule[54]=C:\Windows\system32\VERSION.dll<br />
LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceProce#\f9977bade8fa997882aa57b430820765\System.ServiceProcess.ni.dll<br />
LoadedModule[56]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll<br />
LoadedModule[57]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll<br />
State[0].Key=Transport.DoneStage1<br />
State[0].Value=1<br />
FriendlyEventName=Nicht mehr funktionsfähig<br />
ConsentKey=CLR20r3<br />
AppName=BoxCryptor<br />
AppPath=C:\Program Files (x86)\BoxCryptor\BoxCryptor.exe

Posted 3 months ago #

Robert
Key Master

Hi!

Can you please send us the log file? You can create one by doing the following:
- If it's running (due to your error, I don't assume this), quit BoxCryptor
- Type into your Windows 7 startmenu "boxcryptor.exe /debug"
- Use BoxCryptor and reproduce the problem
- Quit BoxCryptor again
- On your desktop you can see the "boxcryptor.log" file
Please open a new ticket in our support system and attach the file:
https://boxcryptorsupport.uservoice.com/knowledgebase

Thank you!
--Robert

Update: I just noticed that you already submitted a ticket. I replied also to your ticket.

Posted 3 months ago #

Admin

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